Payment and Shipping

Payment


I accept Paypal and Paypal Credit.

If you have any doubts regarding the payment please contact me.


Shipping


I ship all of my pieces with tracked shipping, meaning you will have a tracking number for your package, this shipping method will usually require a signature upon delivery.


I will ship all packages at least once a week, please keep in mind that it can take up to a couple of months to receive your item if you're from another continent than Europe.


I cannot be held accountable if you give me the wrong address or move out without receiving the package.


 Refunds and Exchanges


All the sales are final and refunds are processed if the item arrived to you broken or if I've sent the wrong one by mistake, in which case you can keep both.


On the unlikely event of a lost package, I will refund the item’s price or send you a new one, your choice.


If the item was custom made for you unfortunately I can't accept a return and/or exchanges.


Additional policies and FAQs


If you have any questions or custom orders feel free to contact or email me at info@atelierbylilly.com


Happy purchases !